Terms & Conditions | Return Policy
PAYMENT METHODS ACCEPTED
We are required to collect sales tax for deliveries to the following states: NY. The tax rate applied to your order will generally be the combined state and local rate for the address where your order is shipped.
If you are able to place an item in your shopping cart that means the item is available for immediate shipment. If an item is not available, you will receive the message “currently out of stock”.
Although we do our best to make sure the inventory listed on our site is in real time, occasionally we may sell out of some items. If an item you have ordered is out of stock, we will contact you via e-mail and adjust the total on your order.
Unfortunately, once your order has been placed we are unable to modify or cancel it. Once your order has been placed you will receive a confirmation email. Once your order is shipped, you will receive an updated email with order tracking. We are not responsible for items lost after they have left our warehouse.
RETURNS & EXCHANGES
We gladly accept returns and exchanges on merchandise within 30 days of the shipping date for shoes that HAVE NOT BEEN WORN or ALTERED, with ALL ORIGINAL PACKAGING. Refunds for items returned within the 30-day limit will be credited back to the original credit card used. You will be refunded for the cost of the merchandise, including any applicable initial shipping costs.
RETURNS WITHOUT A VALID RA# WILL NOT BE PROCESSED.
Return shipping is at your expense and all returns must have a RA#. Please email email@example.com to obtain a valid RA# from customer service. Once issued, please ship back insured and prepaid using any traceable method to the address listed below. Please reference the RA# on the shipping slip, as well as the outside of box. Unfortunately we cannot be responsible for any packages that we do not ship ourselves. Please pack all items in an appropriate shipping box or reuse the original packaging. Footwear returns must include the original shoebox in its original condition–please do not place shipping labels or packing tape directly on the shoe box. A 10% damage fee will be deducted from your refund if the shoe box is received back with shipping labels attached. Once we receive your package, we will refund your card (within 5 days) and send you an email confirmation.Please allow one to two billing cycles for your account to be credited.
**FINAL SALE ON ALL SALE/CLEARANCE ITEMS; NO RETURNS OR EXCHANGES ALLOWED
Please email us at firstname.lastname@example.org with your order details, and we will assist you with a possible exchange.