Frequently Asked Questions
PAYMENT METHODS ACCEPTED
We are required to collect sales tax for deliveries to the following states: NY, CA and WA. The tax rate applied to your order will generally be the combined state and local rate for the address where your order is shipped.
If you are able to place an item in your shopping cart that means the item is available for immediate shipment. If an item is not available, you will receive the message “currently out of stock”.
Although we do our best to make sure the inventory listed on our site is in real time, occasionally we may sell out of some items. If an item you have ordered is out of stock, we will contact you via e-mail and adjust the total on your order.
Unfortunately, once your order has been placed we are unable to modify or cancel it. Once your order has been placed you will receive a confirmation email. Once your order is shipped, you will receive an updated email with order tracking. We are not responsible for items lost after they have left our warehouse.
We do our very best to ship orders within three business days (Monday-Friday). All overnight and 2-day orders placed before 12 pm EST will ship out same day. Orders placed after that time will ship the following business day. We do not ship Saturday, Sunday or holidays.
We ship orders via Fed Ex or UPS. Shipping and billing addresses must be valid U.S or International addresses (PO boxes are not accepted). Confirmation of billing and/or shipping information may add additional time to final processing and shipment of your order.
Shipping is only available within the United States at this time. No international shipping.**.
Please allow 5-7 business days transit time.
For priority shipping please allow 2-3 business day transit time. The shipping/handling charges are as follows:
Order Total Shipping Cost
|$400.01 & up||$27.00|
The shipping/handling charges for overnight shipping are as follows:
Order Total Shipping Cost
|$400.01 & up||$37.00|
RETURNS & EXCHANGES
We gladly accept returns and exchanges on merchandise within 30 days of the shipping date for shoes that HAVE NOT BEEN WORN or ALTERED, with ALL ORIGINAL PACKAGING. Refunds for items returned within the 30-day limit will be credited back to the original credit card used. You will be refunded for the cost of the merchandise, including any applicable initial shipping costs.
Please allow one to two billing cycles for your account to be credited.
**FINAL SALE ON ALL SALE/CLEARANCE ITEMS; NO RETURNS OR EXCHANGES ALLOWED
Return shipping is at your expense. Please ship back insured and prepaid using any traceable method to the address listed below. (Unfortunately we cannot be responsible for any packages that we do not ship ourselves). Please pack all items in an appropriate shipping box or reuse the original packaging. Footwear returns must include the original shoebox in its original condition–please do not place shipping labels or packing tape directly on the shoe box. A 10% damage fee will be deducted from your refund if the shoe box is received back with shipping labels attached. Once we receive your package, we will refund your card (within 5 days) and send you an email confirmation.
Please email us at firstname.lastname@example.org with your order details, and we will assist you with a possible exchange.
80%20 shoes are sized US 6 – 10. The following is a size conversion guideline for 80%20 shoes comparing our US sizes to European and UK sizing standards. Any additional sizing information will be noted in the description for each item. If you need additional assistance, please contact customer service at email@example.com or 646.290.5434.
Questions? Email us at: firstname.lastname@example.org